04-16-2019 05:59 PM
I'm trying to preorder a game with some giftcards that I have but it keeps giving the error message "Sorry, we didn't recognize this gift card or savings code. Please check your numbers and try again." I checked the balance of each of the e-giftcards and they all show the correct balance. It just won't let me add them when I'm checking out. I just placed an order earlier with other gift cards and they worked fine. Website glitch maybe?
04-16-2019 06:10 PM
I tried entering the giftcards when checking out as a guest and they accept them and apply them to the order total. But, I don't want to checkout as guest because I still have Gamers Club Unlocked for an additional 20% discount. Perhaps my account is limited currently since I placed a large order earlier today with other gift cards I had?
04-16-2019 06:17 PM
Hi there, BradleyS,
Thank you for visiting us again here on our forums! I know I always like to use gift cards when I have them, I would be glad to check this our for you. Based on your second post I would certainly like to take a deeper look at your account. Can you please send me a private message some more information? I will need to confirm your:
I look forward to hearing back from you so I can continue to research this for you.
04-16-2019 06:44 PM
I tried using the giftcards again and they worked this time. Not sure what happened. Maybe a website glitch with verifying the cards / balances.
04-16-2019 06:47 PM
I'm glad to hear that, BradleyS!
It may have just been a quick hiccup when trying to process your payment. Please let us know if we can help out with anything else!