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Member
Posts: 10
Registered: ‎09-22-2017

Get error message when trying to use giftcards (Shows balance on website)

I'm trying to preorder a game with some giftcards that I have but it keeps giving the error message "Sorry, we didn't recognize this gift card or savings code. Please check your numbers and try again."  I checked the balance of each of the e-giftcards and they all show the correct balance.  It just won't let me add them when I'm checking out.  I just placed an order earlier with other gift cards and they worked fine.   Website glitch maybe?

Member
Posts: 10
Registered: ‎09-22-2017

Re: Get error message when trying to use giftcards (Shows balance on website)

I tried entering the giftcards when checking out as a guest and they accept them and apply them to the order total.  But, I don't want to checkout as guest because I still have Gamers Club Unlocked for an additional 20% discount.  Perhaps my account is limited currently since I placed a large order earlier today with other gift cards I had?  

Posts: 2,833
Topics: 32
Kudos: 246
Solutions: 157
Registered: ‎08-21-2017

Re: Get error message when trying to use giftcards (Shows balance on website)

Hi there, BradleyS,

 

Thank you for visiting us again here on our forums! I know I always like to use gift cards when I have them, I would be glad to check this our for you. Based on your second post I would certainly like to take a deeper look at your account. Can you please send me a private message some more information? I will need to confirm your:

 

Full name

Email address

Phone number

 

I look forward to hearing back from you so I can continue to research this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎09-22-2017

Re: Get error message when trying to use giftcards (Shows balance on website)

Okay, I have sent the information requested.

Member
Posts: 10
Registered: ‎09-22-2017

Re: Get error message when trying to use giftcards (Shows balance on website)

I tried using the giftcards again and they worked this time.  Not sure what happened.  Maybe a website glitch with verifying the cards / balances.

Highlighted
Posts: 2,833
Topics: 32
Kudos: 246
Solutions: 157
Registered: ‎08-21-2017

Re: Get error message when trying to use giftcards (Shows balance on website)

I'm glad to hear that, BradleyS!

 

It may have just been a quick hiccup when trying to process your payment. Please let us know if we can help out with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!