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Posts: 3
Registered: ‎09-26-2017

Geek Squad Install Appt Refund

[ Edited ]

I purchased 2 geek squad remote start installation services on 09/28/2020 order # is {removed per forum guidelines}. I have been trying for over a month to schedule the service but weverytime I go on the website to do so it kept saying that no best buys near me had any available appouintments. I finally went on today and the best buys near me have appoinments but they are more than a month away. The services have not been completed and the purchases have not been redeemed. I would like to have this order canceled and my money refund back to my best buy credit card as Best Buy is unable to fulfill my service in a timely manner

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Geek Squad Install Appt Refund

Hi, DonovanEdwards!


Thanks for reaching back out to us on our forum for support. I hate to hear you haven't been able to schedule an appointment for your remote start installation, as I'm sure you've been looking forward to completing this after purchasing the service online. 


I'd like the chance to look into this and provide any assistance that I can. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or