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Posts: 1
Registered: ‎11-19-2022
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Game without steelbook

I ordered a PS5 game (Resident Evil) yesterday and online it said it included a free steelbook (worth $10). When I picked up the item, there was no steel book. When I told them, they looked it up and told me it's sold out. How do I proceed? Do I return the game or is there any way to get the steelbook?
Posts: 102
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Registered: ‎12-07-2021

Re: Game without steelbook

[ Edited ]

Hi there, Uneternal,


Thanks so much for reaching out to us here on Best Buy Forums, and welcome to our online community! I can certainly understand wanting the pre-order bonus with your purchase. In most cases, steelbooks and other bonuses are usually limited items, and are given to customers while supplies last.


If you would rather return the item, just ensure that it is unopened, and follow the instructions here on our Return & Exchange Promise


If you need further assistance, I would be happy to look into your specific order and help where possible. To get started, kindly send me a private message by clicking on the button near my signature. Please include your full name, phone number, and email address, along with your order number.

Ravi|Social Media Specialist | Best Buy® Corporate
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