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Posts: 1
Registered: ‎12-03-2020

Game pass card not working



I ordered a digital and a physical game pass card in the mail during the black Friday sale. I recieved a shrinkwrapped 12-pack of un-activated cards instead of the single card.


Tried the phone lines twice, got sent back and forth between sales and tech support and hung up on twice.


Tried the chat and the guy re-sent me the digital card I purchased and told me to call after I told him that's not the issue. 


Guess this is my last option for getting meaningful support?


I'd appreciate the help.



Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Game pass card not working

Good afternoon, Tom,


Welcome to our forums!  It’s always nice to score some great deals during Black Friday and Cyber Monday, but it sounds like the benefit of these deals is moot if you’ve received the wrong item.  I can certainly understand wanting to make sure you receive the correct item, and I’ll be happy to assist in any way I can.


For me to review your order further, I’ll just need a few pieces of additional information from you.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our Support Forums, so I’ll be sending you a private message in a moment to gather what I’ll need.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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