03-08-2019 11:03 PM
03-10-2019 03:26 PM - edited 03-10-2019 03:27 PM
Thanks for joining us at the Best Buy Community forums. I apologize that your phone didn’t reach the store in time for the launch, and for the poor experience you had at your local store. Store employees should never be rude or disinterested.
We were not able to fulfill all pre-orders on launch day, but the staff at the store should have taken the time to explain this to you. If they had extras of other models, they should have offered to cancel your pre-order and let you buy another on the spot. This would have lost your pre-order bonus, but would have allowed you to leave with the phone.
Thank you very much for your feedback on this. We need customers like you to let us know when we don’t provide top-notch service, as it really helps us get better.
I hope that you’ll give us another chance in the future. I’m confident we’ll impress you with our service and win back your loyalty.
03-11-2019 02:03 PM
03-11-2019 03:27 PM