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New Member
Posts: 2
Registered: ‎02-10-2019

Frustrated, only got a partial refund for a purchase

Is there an email for Best Buy customer service?? I received a partial refund for a tv I purchased and no one is able to help me over the phone.
Posts: 5,105
Topics: 43
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Registered: ‎12-23-2016

Re: Frustrated, only got a partial refund for a purchase

Hello, wborham,


Thanks for joining us at the Best Buy Community forums. Rather than having an email for customer support, we have these forums.


If you could send me a private message, through the link in my signature, with some details about that return, I’d be happy to see if I can help out at all.


Please include your name, email address, phone number, and any order numbers or customer service PINs that you may have for that purchase. The PINs can be found at the bottom of your receipts. 


Please also let me know how much of a refund you actually received.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-10-2019

Re: Frustrated, only got a partial refund for a purchase

[ Edited ]

Well, back in Nov 26, 2018 I ordered 3 items online as a bundle, A TV, an LG sound bar and a TV mount. My CC was charged $962.71 for the Tv, $267.41 for the sound bar and $64.18 for the mount. On February 2nd, I called and canceled the TV delivery but I was only refunded $746.11 for the
I Tv.
Order # {removed per forum guidelines}

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Posts: 5,105
Topics: 43
Kudos: 478
Solutions: 286
Registered: ‎12-23-2016

Re: Frustrated, only got a partial refund for a purchase

Hello, wborham,


Thanks for getting those details over to me. I see that you also sent in a private message, and I will shortly be sending you a reply. You’ll be able to check the reply by logging in to your forum account and clicking the orange envelope in the top right corner of the page.


Sincerely,  
 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!