Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎07-30-2019
Accepted Solution

Fraudulent online order

Today, I received an email regarding about an online order for about $500 which I didn’t order. Luckily i caught it early and I was able to cancel the orders. One was addressed to a WI bestbuy store and one is to be delivered to a California address. I then called bestbuy and cancelled my credit card and also changed my online password.
Highlighted
Posts: 5,368
Topics: 168
Kudos: 448
Solutions: 247
Registered: ‎08-21-2017

Re: Fraudulent online order

Hi there, scoo3ds,

 

Thank you for reaching out to us here on our community forums. Seeing any unauthorized charge is never a good feeling and it's great to hear that you were able to quickly catch this. It sounds like you followed most of the steps we recommend when an order is placed without your permission. I would also recommend filing a report with your local law enforcement. Is there anything else we can assist you with? Please let us know!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎07-30-2019

Re: Fraudulent online order

Even if I report this to the local law enforcement they won’t be able to do anything since the addresses from which it was ordered is out of state. Shouldn’t bestbuy investigate on these cases?
Highlighted
Posts: 5,368
Topics: 168
Kudos: 448
Solutions: 247
Registered: ‎08-21-2017

Re: Fraudulent online order

Hello, scoo3ds,

 

If you contacted us by phone to let us know about these orders an investigation should have already been started. I would be happy to ensure that this was created. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order numbers

 

You can send me a private message by clicking the blue button at the bottom of my post.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!