12-05-2020 04:23 PM
After Thanksgiving November 29 2020 at 04:56 PM was at Home with my daughter and grand daughter fraudulent charge was made in my credit card Best Buy #1028 529 5th Ave New York, NY 10017
1) MacBook Pro 13.3" Laptop - Apple M1 chip - 8GB Memory - 256GB SSD (Latest Model) - Silver $ Total 1416.36
2) Apple Watch SE (GPS) 44mm Silver Aluminum Case with White Sport Band - Silver Model:MYDQ2LL/A $ 309.00 + Tax
3) Apple - AirPods Pro - White Model:MWP22AM/A $ 220.00 + Tax
"My question is,,,"
Why I never received text message ( I had set up if value over $ 10.00)
never received email about from the purchased and Bill laid or received !!! (my email is setup)
still have my creditcard in my wallet was not lost ,,,
now I'm not be able to get my 4k tv for christmas until this matter is resolved
Thank you for your time
12-05-2020 07:02 PM
12-05-2020 08:52 PM
The number is 1-888-574-1301
Call right away. Best Buy is a merchant where Citibank is the provider.
12-08-2020 02:37 PM
Good afternoon, Rfieschi1,
Welcome to our community forums. Having had my identity stolen, I know how stressful a notification that a purchase has been made without your permission. I appreciate you reaching out and would be glad to provide some information about steps we recommend moving forward.
As nckhammond and hockeycanuckjc mentioned, contacting your local law enforcement and reporting these purchases to your banking institution are critical first steps. Were you able to contact our phone agents at (888) BEST-BUY or (888) 237-8289 to report these transactions? If not, I would be glad to make sure this was documented in our system as well.
Please let me know if you have further questions, I'm happy to help as much as I can.