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New Member
Posts: 6
Registered: ‎01-20-2019

Fraudulent charge from BEST BUY 0994

 

Hi,

My name is Nickolas and I'm from Athens Greece. Yesterday night ( 19/1/19 20:26 Athens local time) i've been noticed that someone has made a fraudulent buy from BEST BUY 0994 with my credit card for the amount of $1622.23...I've already contacted my bank and canceled my credit card. The charging of the amount is stil in process state so i cannot proceed with dispute right away. But in order to avoid further hassle i would like from BEST BUY to cancel the transaction and never to proceed with the process of the fake order. Please tell me where can i send you my card number (preferable email) in order to be alerted regarding the fake transaction, and proceed with the cancellation of it.

Waiting for your reply.

Thank you.

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Best Buy Employee
Posts: 115
Registered: ‎12-26-2018

Re: Fraudulent charge from BEST BUY 0994

If you are a victim of fraud call your local authorithy.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 6
Registered: ‎01-20-2019

Re: Fraudulent charge from BEST BUY 0994

Thank you for your reply. I've already contacted my bank, but I wonder if best buy can proactively stop the whole process (by searching the transaction with my credit card number). Is anyone can help on this?

Posts: 5,105
Topics: 43
Kudos: 478
Solutions: 286
Registered: ‎12-23-2016

Re: Fraudulent charge from BEST BUY 0994

Hello Nickolas,

 

Welcome to the Best Buy Community forums, and thank you for sending in those private messages with additional details about this. I’m sorry to hear that a fraudulent transaction as made using your credit card.

 

As Andrew_UN mentioned, your best resource at this point is your credit card company, which you have already contacted. Your local police may be able to assist as well. For our part, we would not be able to cancel the order at this time.

 

Please see this article for further details on situations like this.  I hope that your bank is able to get this all worked out for you.

 

If you have any questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎01-20-2019

Re: Fraudulent charge from BEST BUY 0994

Hi,

Thank you for your reply. I really don't undersand the following: You have been warned that someone has made a fraudulent transaction and you also have the details of the credit card, the date and the amount of the order. So why don't you make a simple check and ask the buyer to send you a photo copy of the credit card (which he propably doesn't have)? Why don't you stop from the beginning (by not sendings goods to a thief) the order istead of being involved in a dispute process via banks and authorities? Just a simple check is enough to identify if you have to deal with a scam or not?

Thank you for your time.

Posts: 5,105
Topics: 43
Kudos: 478
Solutions: 286
Registered: ‎12-23-2016

Re: Fraudulent charge from BEST BUY 0994

Hi again Nickolas,

 

Under our Privacy Policy, we would not be able to look into an order using just those details. That’s why we encourage you to work directly with your bank to help find a resolution.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎01-20-2019

Re: Fraudulent charge from BEST BUY 0994

Yes, but how many orders have been made on the specific date matching with the exact amount? I think it's pretty easy to search and isolate it. I'm pretty sure that with good will it's pretty easy to do this. 

New Member
Posts: 6
Registered: ‎01-20-2019

Re: Fraudulent charge from BEST BUY 0994

I mean you have the following:

Exact date and time : 19/1/2019 20:46 (local ATH time) 

Ammount: 1622.23 

Especially tha amount is not something common,easy or rounded so can you find the order?