I dont understand how a fraudulent charge and delivery of a laptop cannot me disputed and taken care of by one representative?? You have to talk to 3 or 4 and still be asked to call the security department back to explain the situation. I called Best Buy after receiving an email stating that an order was out for delivery. The representative pulled up my account, confirmed the charge made was not by me and the delivery address was not associated with the account or recognized. He said he “took care of It” and cancelled the charge as well as “interrupted the delivery”. He had provided me with a case number so i had no reason to think it wasn’t taken care of. However, the laptop was delivered to the thief- I received an email showing such. I called Again today and this representative said he doesn’t show that the fraudulent charge was cancelled or cleared, only that a new card had been requested! He said the people I need to speak with are In another department and they’re closed. Soo, I have to call AGAIN in hopes this gets resolved. Otherwise, further action will definitely be taken! It’s terrible that we can’t rely on so many to just do their job...
