04-29-2020 05:16 PM
Solved! Go to Solution.
04-29-2020 10:37 PM
I also just had a fraudulant charge on my debit card today from Bestbuy for $728.73. I need to know who to contact to get this resolved before the pending charge goes through. I can not find a link to contact someone in regards to the fraudulant charge. I also cannot look up what was charged to my debit card as I do not have an order number. I would like to get this taken care of as quickly as possible as I can not contact my bank until tomorrow morning.
04-29-2020 11:03 PM
Sticky topic explaining this very issue:
It lists all the steps you should follow. After you have notified your card company and local law enforcement, you can notify 1-888-BestBuy of the fraudulent charge. There is no guarantee that an order will be canceled, especially if the order was already picked up or delivered. Most of these scams work off of a narrow window of time that prevents cancellation. If you've already contacted all of the above, you will likely not hear back from Best Buy. Here is a direct quote from the link above.
That doesn't mean that they haven't done anything. At that point, you should be in contact with your card company and local law enforcement for updates. This is because Best Buy is not in a position to enforce the law for crimes, nor does Best Buy administer your card's fraud protection.
04-30-2020 02:54 AM