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New Member
Posts: 1
Registered: ‎11-14-2022
I was charged today around 12:47am for an unauthorized purchase of $433.49 and reported it to my bank as fraud. I tried speaking with customer service and they are not able to understand or help my situation. The purchase was from my debit card for an online purchase and I don’t have the order number because it wasn’t on my Best Buy account. I wanted it canceled and refunded but don’t have the help needed. I can provide my bank statement debit card number attached to the purchase or any other info need to prove my identity.
Social Media Specialist
Posts: 216
Registered: ‎11-08-2021

Re: Fraud

Hello, xSkott, 

 

Thanks for reaching out on the Forums community regarding this matter. As a person who watches my finances closely, I understand your concern for seeing an unauthorized charge on your bank account. Let me try to assist you on this matter. 

 

You can send a private message, blue button bottom right corner. Please provide the following:

 

  • Full Name
  • Phone Number 
  • Email Address

Awaiting your replay, 

Jakoma|Social Media Specialist | Best Buy® Corporate
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