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Posts: 2
Registered: ‎12-26-2020
I discovered multiple charges on my online order and no one at Best Buy is willing to help me.
Posts: 1,810
Topics: 91
Kudos: 292
Solutions: 95
Registered: ‎11-23-2018

Re: Fraud

Hello, Madpoet, and welcome to our online community!


Thank you for posting on our forum. I can understand wanting to look into a suspected fraudulent charge to your account, as I would also be doing all I could to get to the bottom of things in this kind of situation. Per our Privacy Policy, we are limited to the information we can give out in situations like this.


When it comes to unauthorized orders, please know that Best Buy will generally not reach out to you after the incident/order is reported, however Best Buy will cooperate with the authorities in their investigations. Sometimes customers see charges to their accounts for a previously purchased Geek Squad contract that renews. You can read more about charges seen on your statements and who to call for support here.


If you have additional questions or concerns please let me know!


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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