Add Product

Search Results:

New Member
Posts: 1
Registered: ‎11-14-2022
I was charged today around 12:47am for an unauthorized purchase of $433.49 and reported it to my bank as fraud. I tried speaking with customer service and they are not able to understand or help my situation. The purchase was from my debit card for an online purchase and I don’t have the order number because it wasn’t on my Best Buy account. I wanted it canceled and refunded but don’t have the help needed. I can provide my bank statement debit card number attached to the purchase or any other info need to prove my identity.
Social Media Specialist
Posts: 244
Registered: ‎11-08-2021

Re: Fraud

Hello, xSkott, 


Thanks for reaching out on the Forums community regarding this matter. As a person who watches my finances closely, I understand your concern for seeing an unauthorized charge on your bank account. Let me try to assist you on this matter. 


You can send a private message, blue button bottom right corner. Please provide the following:


  • Full Name
  • Phone Number 
  • Email Address

Awaiting your replay, 

Jakoma|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or