BestBuy.com

[xSkott]

I was charged today around 12:47am for an unauthorized purchase of $433.49 and reported it to my bank as fraud. I tried speaking with customer service and they are not able to understand or help my situation. The purchase was from my debit card for an online purchase and I don’t have the order number because it wasn’t on my Best Buy account. I wanted it canceled and refunded but don’t have the help needed. I can provide my bank statement debit card number attached to the purchase or any other info need to prove my identity.

[Jakoma-BBY]

Hello, xSkott, 

Thanks for reaching out on the Forums community regarding this matter. As a person who watches my finances closely, I understand your concern for seeing an unauthorized charge on your bank account. Let me try to assist you on this matter. 

You can send a private message, blue button bottom right corner. Please provide the following:

• Full Name
• Phone Number 
• Email Address

Awaiting your replay,