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New Member
Posts: 2
Registered: ‎03-08-2019

Fraud order opened with my email account,

Hi, this morning I have received about 12 emails with an order I have never placed.

There seem to be repeated emails, for a phone subscription.

The amount is due to my name, although I don't have a payment method associated with the account. 

If I log into the Best Buy account, the order history appears to be unavailable, so I can't see the order online.

Please cancel any order asociated to my name, I do not live in the US so I have not bought or planning to buy anything.

Posts: 9,123
Topics: 424
Kudos: 641
Solutions: 401
Registered: ‎09-29-2008

Re: Fraud order opened with my email account,

Hello, Vlestin,

 

Welcome to our community, though I wish it were under better circumstances. As I know only too well from my own experience, having an account used without authorization can be quite upsetting indeed. I regret that you are having to cope with such a situation.

 

I recommend reviewing our article, Help with Unauthorized Orders on BestBuy.com, and taking the steps appropriate for your situation.

 

If you have questions or concerns, please be sure to let me know. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-08-2019

Re: Fraud order opened with my email account,

Right, so, I am not able to see my order status on your webpage (it says is not available), I can't cancell myself what I cannot see. Are you able to see outstanding orders under my name? I have no credit cards registered with you. I am not in the US, so my local authorities would not really apply here.

Are you able to provide further help?

Highlighted
Posts: 9,123
Topics: 424
Kudos: 641
Solutions: 401
Registered: ‎09-29-2008

Re: Fraud order opened with my email account,

Hello, Vlestin,

 

Thank you for your message. 

 

I'd like to review what information we might have for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • The order number (if you have it)

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!