I am extremely frustrated with Best Buy's customer service. I have spent hours on the phone being misunderstood, disconnected, and given incorrect information. Someone used my account and credit card to purchase an apple watch. I have taken the appropriate steps with my online account and credit card company. The police have asked me to try and obtain the IP address used to place the order. Best buy's privacy policy states that they do keep IP addresses. No one at customer service seems to even know what an IP address is, but even worse, have no way of sending my request up the channels to someone who might be able to help me. I've been given phone numbers to call that do not work, disconnected three times, rerouted to the same customer service department, and put on hold for the agent to come back and give me my SHIPPING address that was in the order..
I agree with all the messages about Best Buy not caring about fraud. It's clear that they are willing to accept a significant amount of fraud with online purchases in order to not inconvenience legitimate customers by requiring CV codes to be entered at checkout, etc. What they are not considering however, is that they are losing customers and future sales over the fraud these cases. I will go out of my way not to purchase from Best Buy in the future.
