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New Member
Posts: 2
Registered: ‎10-23-2020
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Fraud charge - no help from customer service

I am extremely frustrated with Best Buy's customer service. I have spent hours on the phone being misunderstood, disconnected, and given incorrect information. Someone used my account and credit card to purchase an apple watch. I have taken the appropriate steps with my online account and credit card company. The police have asked me to try and obtain the IP address used to place the order. Best buy's privacy policy states that they do keep IP addresses. No one at customer service seems to even know what an IP address is, but even worse, have no way of sending my request up the channels to someone who might be able to help me. I've been given phone numbers to call that do not work, disconnected three times, rerouted to the same customer service department, and put on hold for the agent to come back and give me my SHIPPING address that was in the order..

 

I agree with all the messages about Best Buy not caring about fraud. It's clear that they are willing to accept a significant amount of fraud with online purchases in order to not inconvenience legitimate customers by requiring CV codes to be entered at checkout, etc.  What they are not considering however, is that they are losing customers and future sales over the fraud these cases. I will go out of my way not to purchase from Best Buy in the future.

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Valued Contributor
Posts: 1,874
Registered: ‎02-07-2011

Re: Fraud charge - no help from customer service

They will not release that information to customers but do work with the police. The police would need to contact bestbuy directly.
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New Member
Posts: 2
Registered: ‎10-23-2020

Re: Fraud charge - no help from customer service

No one in customer service knew enough to even verify whether that is true. And Best Buy should release it to me--the purchase was made on my account with my credit card. The police can't get it without a subpoena, which is more effort than they will likely put into a case like this. They definitely don't have the time/patience to deal with this customer service. Anyway, I'm done with Best Buy.