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Registered: ‎04-05-2020
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Fraud and Fake Purchase from a Best & Buy Live Agent

To Best&Buy Staff,

 

I have ordered an item with the help of a live agent for the price match three hours ago. He processed the order for me and sent me a link to pay. I asked him to process the order as an online shipping order. However, I figure it out right now that the item was processed as an "In-Store Purchase" item and picked up by someone. Well, I stay at home the whole day. And Best&Buy should have stopped the in-store purchase, right? I wonder what is going on in Best&Buy and Best Buy.com? Fake live agent processes fake order? I am really confused about the situation that I have encountered.

 

Looking for someone for direct help.  

 

Bill

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Posts: 874
Topics: 36
Kudos: 76
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Registered: ‎10-19-2017

Re: Fraud and Fake Purchase from a Best & Buy Live Agent

Hello, @zejuzhu

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎04-05-2020

Re: Fraud and Fake Purchase from a Best & Buy Live Agent

Hi,

I have been to the store and called the customer service. They have helped me to solve this problem last week.

Thank you for you reply.

Best,

Bill
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Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: Fraud and Fake Purchase from a Best & Buy Live Agent

That is so awesome, Bill!

 

Thank you for the update and have a fantastic rest of your day. 

 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!