BestBuy.com

[zejuzhu]

To Best&Buy Staff,

I have ordered an item with the help of a live agent for the price match three hours ago. He processed the order for me and sent me a link to pay. I asked him to process the order as an online shipping order. However, I figure it out right now that the item was processed as an "In-Store Purchase" item and picked up by someone. Well, I stay at home the whole day. And Best&Buy should have stopped the in-store purchase, right? I wonder what is going on in Best&Buy and Best Buy.com? Fake live agent processes fake order? I am really confused about the situation that I have encountered.

Looking for someone for direct help.  

Bill

[Faith-BBY Senior Social Media Specialist · Accepted solution]

Hello, @zejuzhu, 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

If after reading you still need assistance, please follow the steps found in the link below. 

An Update from the Moderators

Best, 

[zejuzhu]

Hi,

I have been to the store and called the customer service. They have helped me to solve this problem last week.

Thank you for you reply.

Best,

Bill

[Faith-BBY Senior Social Media Specialist]

That is so awesome, Bill!

Thank you for the update and have a fantastic rest of your day.