04-05-2020 06:35 PM
To Best&Buy Staff,
I have ordered an item with the help of a live agent for the price match three hours ago. He processed the order for me and sent me a link to pay. I asked him to process the order as an online shipping order. However, I figure it out right now that the item was processed as an "In-Store Purchase" item and picked up by someone. Well, I stay at home the whole day. And Best&Buy should have stopped the in-store purchase, right? I wonder what is going on in Best&Buy and Best Buy.com? Fake live agent processes fake order? I am really confused about the situation that I have encountered.
Looking for someone for direct help.
Bill
Solved! Go to Solution.
04-15-2020 10:12 AM
Hello, @zejuzhu,
We wanted to take a moment to send you over a post we’ve recently made which may answer your question.
If after reading you still need assistance, please follow the steps found in the link below.
Best,
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04-15-2020 10:39 AM
04-15-2020 10:41 AM
That is so awesome, Bill!
Thank you for the update and have a fantastic rest of your day.
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