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Posts: 1
Registered: ‎03-05-2019

Fraud Purchase

After a long busy day at work I checked my email and noticed I got an email for confirmation of an order I didn’t place. It showed my name as the name of the person receiving the shipment, but the address is in Florida. I need to speak to someone ASAP about cancelling this order, stopping me from being charged or something.
Posts: 1,501
Topics: 4
Kudos: 50
Solutions: 84
Registered: ‎10-19-2017

Re: Fraud Purchase

Hey, Bugg,


Thanks for the post! I can imagine the worry of finding out someone an unauthorized order was placed using your account. 


Firstly, if you have a charge to your credit or bank account, we would definitely recommend contacting that financial institution immediately and advise them that you did not make the purchase. 


Additionally, I'll be happy to take a deeper look into your account. Would you be able to provide me the following via a private message?




-Phone Number

-Order Number





Luke|Social Media Specialist | Best Buy® Corporate
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