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Posts: 3
Registered: ‎10-14-2020
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Fraud Charge

[ Edited ]

Hi, I am not a user of BestBuy,com but my debit card was charged for a purchase made here.

 

I have to create an account here to seek help. Is there a way that I can reach the fraud department to report the matter, so that I can expedite the process of recovering my stolen money?

 

I'm not a US citizen, so you can contact me through the email address indicated for my account.

 

Looking forward to a reply on this.

 

 

Approve Date: BESTBUY.COM,

                        2020. 10.14(Wen) 23:44    (Korea time)

                        USD 426.93

Name: Kyunjoung {removed per forum guidelines}

Email: {removed per forum guidelines}

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New Member
Posts: 3
Registered: ‎10-14-2020

Re: Fraud Charge

Hello.

Thank you so much for quick replay.

My aprove iteam is canced from BESTBUY sns message.

 

You'd better managing same to doing not

It is better to take care of this person so that the same thing does not happen.

Thanks,

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Posts: 2,429
Topics: 102
Kudos: 244
Solutions: 114
Registered: ‎10-19-2017

Re: Fraud Charge

Hello, Peater_seo12,

 

Thank you for sharing this with us here on the forum. I know from personal experience how stressful it can be when a stranger uses your credit card fraudulently. Typically, reporting such an incident to your credit card issuer and going through their processes should be your best option for assistance in retrieving any fraudulently used funds. For more information about what to do if you notice an unauthorized order with Best Buy, please refer to our knowledge base article here.

 

I see that you also sent a moderator a private message about this situation. I have replied to that message with a couple questions. I look forward to continuing that conversation with you soon.

 

Regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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