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New Member
Posts: 2
Registered: ‎11-24-2020

Formal Complaint Email or Phone Number - Corporate Contact info?

I would like an email address for Customer Service or a phone number to call in order to make a formal complaint.  In general, my goal is to receive a written confirmation for a refund that Best Buy Customer Service says will be issued in the next "24-48 hours" but has not been issued since Nov 30. And now the issue has been marked as "closed" and I am still out of my money.

 

There is a lot of detail (as well as documentation) involved in this request so I want to know which phone number or email address to direct it to before I take the time to write everything out.  Thanks 

Posts: 9,918
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Registered: ‎11-10-2008

Re: Formal Complaint Email or Phone Number - Corporate Contact info?

These forums are coroporate so you will get a response.

 

Just so you know about the response time

 

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Registered: ‎08-21-2017

Re: Formal Complaint Email or Phone Number - Corporate Contact info?

Hello, rahulbajaj,

 

Thank you for taking the time to reach out to us here on our community forums. Having had to return a few things this holiday season, I can certainly imagine wanting to be sure of when this refund would be processed. Generally, it can take up to one billing cycle for a refund to appear on your statement. 

 

My team is located here at our Corporate Campus and I would be glad to check on this for you as well as review any additional information you may have. You can do do by sending me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-30-2021

Re: Formal Complaint Email or Phone Number - Corporate Contact info?

Call your bank and provide documentation and they can call people
that will make it happen.
New Member
Posts: 2
Registered: ‎11-24-2020

Re: Formal Complaint Email or Phone Number - Corporate Contact info?

This issue has been resolved