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Registered: ‎12-06-2020

For Best Buy Support

[ Edited ]

Hi Best Buy Support- 

 

I purchased an electric razor awhile back that I only now opened. I really wish I had opened it earlier because as it turns out, I have received an open box item, sold as new. It is order #{removed per forum guidelines}. I called the Best Buy help line, but I never saw any money returned to my card. 

 

Its obvious that I have been sold an open box unit even though I paid retail for a new one. Aside from that, the razor is entirely defective, which is probably why it was an open box in the first, since it was a return. Take a look at my purchase history. In the last week alone, Ive bought a new $1k TV, a Sonos sound bar, two nintendo switch bundles and a Switch game, so I promise I'm worth your time Smiley Happy 

 

Thanks for your help! 

 

With Gratitude,

Nick 

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Registered: ‎11-10-2008

Re: For Best Buy Support

Sorry to hear of your circumstances. The Best Buy Return and Exchange Policy clearly outlines the return policies here:

 

https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

 

There was briefly an extended period due to COVID 19 but that return window closed some time ago. Best Buy Return and Exchange Policies do not take into factor that an item was opened way after the original return window passed.

 

So you may be able to call the 800 number to discuss this but in the end you might be out something.

 

A BBY Mod would be happy to help you with this but due to pandemic shopping and also Christmas approaching they are experiencing a higher than normal volume of postings. If you choose to wait for a response it can be up to 6 days. You could solve this quicker by calling and discussing this over the phone.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎02-08-2019

Re: For Best Buy Support

Greetings, NickCallow,

Welcome to the Best Buy Forums! It is never ideal when an item doesn't meet your expectations, and I understand that you had some concerns regarding your purchase. I'd like the opportunity to learn more about this, and explore any available options we may have at this moment in time. 

To get started, can you please send me a private message that includes your full name, phone number, email address, and additional details about the state of the Razor you received? You can send a secure message by using the Private Message button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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