BestBuy.com

[bbpowers]

Spoke with a customer service member the other day who processed a refund for an order. I was given a case ID number and told to expect an email. I haven't received an email and just wanted to follow up on it. 

Thanks.

[Sarah-BBY Social Media Specialist]

Hi there, bbpowers. 

Thanks for visiting our online community. As someone who closely monitors their finances, I understand the importance of timely refunds. If you have not received any update, it stands to reason you’d be requesting support. With a bit more information, I’d be happy to investigate this for you. 

When convenient, please send a Private Message with your full name, email address, and telephone number. To send a Private Message, simply use the darker blue icon, which is located across from my signature. Please know, I will be out of the office tomorrow. In the event you do not receive an immediate response, I will be available to review this for you on Wednesday. 

So you’re aware, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you will also be able to visit www.BestBuy.com/support for assistance. We look forward to assisting you through these platforms.

Best,