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Posts: 1
Registered: ‎03-13-2023

Following up on case. No email recieved.

Spoke with a customer service member the other day who processed a refund for an order. I was given a case ID number and told to expect an email. I haven't received an email and just wanted to follow up on it. 



Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Following up on case. No email recieved.

Hi there, bbpowers. 

Thanks for visiting our online community. As someone who closely monitors their finances, I understand the importance of timely refunds. If you have not received any update, it stands to reason you’d be requesting support. With a bit more information, I’d be happy to investigate this for you. 

When convenient, please send a Private Message with your full name, email address, and telephone number. To send a Private Message, simply use the darker blue icon, which is located across from my signature. Please know, I will be out of the office tomorrow. In the event you do not receive an immediate response, I will be available to review this for you on Wednesday. 

So you’re aware, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you will also be able to visit for assistance. We look forward to assisting you through these platforms.


Sarah|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or