05-03-2019 12:05 PM
05-03-2019 01:00 PM
Hi there, Jdhern13!
Welcome to our community!
I understand you have some concerns regarding the ability to change the financing options on a recent order. When it comes to things related to your My Best Buy credit card, we would generally need to recommend that you contact Citi, the cards issuer, as they would be better equipped to address any concerns or questions you may have about your credit card financing options. From my understanding, if you are referring to switching a purchase from interest-free financing to standard financing, or the other way around, we would not be able to modify that without doing a return or exchange. This being said, we'd want to get to over to the right team so that we can know for sure. You can find Citi's contact information by visiting our website, here.
I hope this helps, and ask that you let us know if you have any other questions or concerns that we could assist with!
05-03-2019 01:27 PM
While I cant guarantee a specific outcome, I'd be happy to take a look into your specific purchase and see what options may be available to get you the assistance you need. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
05-03-2019 03:06 PM
05-03-2019 03:21 PM
Based off the details you described it does sound like you would need to return and repurchase this item within it's Return & Exchange Promise in order to swap to financing. That said, if you wanted to send us a Private Message with the information above, we would be glad to take a closer look.