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New Member
Posts: 3
Registered: ‎05-03-2019

Financing on recent order

I've been trying to determine if I can make a change to the financing on my recent order. However, phone customer service keeps transferring me to other departments and I end up back at the automated system. Is there a best buy representative that can help me on this message board?
Posts: 376
Topics: 26
Kudos: 88
Solutions: 24
Registered: ‎10-03-2017

Re: Financing on recent order

Hi there, Jdhern13!

 

Welcome to our community! 

 

I understand you have some concerns regarding the ability to change the financing options on a recent order. When it comes to things related to your My Best Buy credit card, we would generally need to recommend that you contact Citi, the cards issuer, as they would be better equipped to address any concerns or questions you may have about your credit card financing options. From my understanding, if you are referring to switching a purchase from interest-free financing to standard financing, or the other way around, we would not be able to modify that without doing a return or exchange. This being said, we'd want to get to over to the right team so that we can know for sure. You can find Citi's contact information by visiting our website, here.

 

I hope this helps, and ask that you let us know if you have any other questions or concerns that we could assist with! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-03-2019

Re: Financing on recent order

I contacted citi first and they directed me back to best buy customer service to get approval.
Posts: 376
Topics: 26
Kudos: 88
Solutions: 24
Registered: ‎10-03-2017

Re: Financing on recent order

Jdhern13,

 

While I cant guarantee a specific outcome, I'd be happy to take a look into your specific purchase and see what options may be available to get you the assistance you need. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-03-2019

Re: Financing on recent order

Just got off the phone with best buy customer service again after being transferred back and forth several times. Finally one rep said I would have to return my computer and buy it again to get the deal that is available now. I just got this computer earlier in the week. The current deal came up literally the day after I ordered and is still active. Lesson learned.
Posts: 404
Topics: 16
Kudos: 97
Solutions: 26
Registered: ‎07-23-2018

Re: Financing on recent order

Jdhern13,

 

Based off the details you described it does sound like you would need to return and repurchase this item within it's Return & Exchange Promise in order to swap to financing. That said, if you wanted to send us a Private Message with the information above, we would be glad to take a closer look. 

Austin|Social Media Specialist | Best Buy® Corporate
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