03-20-2020 11:02 PM
How do I file a complaint based on my experience with the customer call center? Normally, I do not have issues with the customer service either at the store or through the call center. Today I requested elevation to the current manager and what I got was a threat to be hung up on. When I asked for the individuals names' the only one's I received were first names, no other way to identify the indivudals for the formal complaint, and no justification for why my issue could not be resolved.
I had a problem with 2 orders that I made and an item that was not delivered on the guaranteed delivery date. When trying to resolve the issue the call center manager, Michael, said he would not help me and threatened to hang up on me.
I'd like to file a complaint on the customer service. And also, my issue remained unresolved. I'd like to file a complaint to that as well.
03-26-2020 12:26 PM
Welcome to our Support Forums, User12341,
While we try to ensure each order we ship our customers arrives by the estimated arrival date, there can sometimes be circumstances beyond our control that prevent us from hitting this mark. Hearing your order took longer to arrive to you than originally expecting is disappointing enough, but to hear this experience was worsened from your call to our phone support teams is especially disheartening, and I apologize for the frustration this experience has undoubtedly caused.
Please know our Support Forums are moderated out of our Corporate Headquarters in Richfield, MN, so if you’re looking for a place to share your feedback with us, you’ve certainly come to the right place. While I can’t undo the frustration this order delay has caused, I’ll be happy to take a closer look into your order, and offer any additional assistance I can.
For me to do so, I’ll ask that you send me a private message with the following information:
To send me this information privately, you’ll want to log into your Support Forum account, and click on the blue “Private Message” button in my signature. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,