Add Product

Search Results:

New Member
Posts: 1
Registered: ‎11-27-2020

Filing a Complaint

[ Edited ]



My order is/was {removed per forum guidelines}. I waited Thursday morning November 26th  till 2am to add the Kitchen Aid Pro 5+ 5qt Stand Mixer to the cart and immediately purchase it with the option to ship to home address. I also noticed that I was given an option from the website to pick-up from my home store here in Winston Salem NC. I proceeded to switch to that option knowing that I would have to wait for the pickup on December 3rd (or something like that,) which I was ok with. I also bought a smartwatch for my husband today and while I was checking my orders, I clicked on my Kitchen Aid and it was claiming that it would be unavailable for pick up. I immediately talked to customer support both online and through the phone to find out that there was nothing they could do on their end to receive my order, other than canceling.
It is extremely frustrating that A) there was  even an option for store pick-up, when Best Buy couldn’t guarantee the item!! and B) the system not providing an email or text with the discrepancy that the item would be unavailable. I wasted my sleep and time to get the item and I am very upset and frustrated that this occurred all within practically 48 hours.



Posts: 5,535
Topics: 181
Kudos: 503
Solutions: 260
Registered: ‎08-21-2017

Re: Filing a Complaint

Good afternoon, ehammond,


Welcome to our community forums. I appreciate you taking the time to visit us and letting us know about your experience with this purchase. We strive to make the purchasing product as smooth as possible so I can understand your disappointment to see that this mixer was not available after your order was placed. I would be glad to provide some more details on how online shopping works.


Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.


While we may not be able to fulfill this order I would recommend keeping an eye on our website for more great sales and promotions this holiday season. Please let us know if we can assist you with any other matters!





AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!