08-15-2019 07:23 AM
08-16-2019 01:19 PM
Hi there, Jddjlw,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
We appreciate you trusting Best Buy to complete your order for your new MacBook. Getting a new device is always exciting, and I'd want my items as soon as possible, too. We appreciate your patience while this order processes through. I understand how waiting that time frame can be confusing, and I'd be glad to take a look at your order to see if I can offer insight on this and see what could be happening with that. To do so, can you please send us a private message that includes your full name, phone number, email address, and either the order number or Customer Service PIN located on the bottom of your receipt? You can send us a private message by selecting that option below in my signature below. I hope to hear from you soon!
08-16-2019 05:12 PM
Hi again, Jddjlw,
Thank you for providing us with that update. We want you to be able to get connected with us! In general, clearing your browser’s cache and cookies then logging back in your forum profile should resolve the error. If that doesn't fix the issue, please let me know!