BestBuy.com

[rishiraja]

Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong address and opened up a case on that tracking number (even though it still shows delivered). They have made an attempt but have been unsuccessful in recovering the package from the wrong address. How would I go about getting this bestbuy shipment replaced? Thanks

[Bryant-BBY · Accepted solution]

Hello, 

Thank you for reaching out to us on the Best Buy Forums page, making sure aware of this issue. I can understand how upsetting this can be to have your package sent to the wrong address. I will be more than happy to see what I can do about getting a replacement sent out to you. To get started, can you please send me a private message with your name, phone number, and email. 

Thank you,