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Regular Member
Posts: 40
Registered: ‎10-31-2013

Faulty desktop return

Had a desktop delivered that isn't working properly. It came with three free games in the form of digital codes.

Is it possible to get a replacement shipped out to me and ship this one back? My store does not carry this model desktop.

Also, if I return it and don't do an exchange will I be charged for the free games even though I didn't use them?
Emerging Expert
Posts: 6,242
Registered: ‎02-25-2013

Re: Faulty desktop return

How long have you had it?

 

Your best course I believe would be to physcially bing it into the store and do the return, if it is in the return period.

 

Then purchase, or order, your replacment. 

 

If they were to do it in the manner you described you would be charged for the replacement and not get refunded until after the return was fully processed.  

 

 

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Regular Member
Posts: 40
Registered: ‎10-31-2013

Re: Faulty desktop return

I've had it less than a week.
Emerging Expert
Posts: 6,242
Registered: ‎02-25-2013

Re: Faulty desktop return

Your best bet is to bring it in.  You may get charged for the free games if you don't do a full on exchange, in which case you may need to wait on the replacement. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Regular Member
Posts: 40
Registered: ‎10-31-2013

Re: Faulty desktop return

Since the store doesn't carry the computer should I order a new one minus the free games and then return this one or bring it in and have them order me a new one at the store?
Emerging Expert
Posts: 6,242
Registered: ‎02-25-2013

Re: Faulty desktop return

The computers I game with BB does not carry in store either.  When I had an issue with one I brough it in.  they gave me a credit for the machine and I purchased a new one as the one I had was no longer carried by BB.  Granted I was without a home computer for a week or so but it worked out in the end.

 

Granted this was in conjuction with servcie plan and not a return.  I think the first thing you should do is bring the defective computer in so you don't accidentally miss the return period.  

 

Whats wrong with the machine you received?

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 551
Topics: 20
Kudos: 172
Solutions: 36
Registered: ‎11-30-2015

Re: Faulty desktop return

Hello, jjatindranath!
 

Thanks for reaching out about this. Bobberuchi is spot on in regards to being able to return or exchange the computer at your local store. In the event that the model is not in stock, they should still be able to assist you by providing you with store credit to use right away on a new order, or with providing a refund. If you're not able to make it into the store, we would be happy to review your mail return options. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

What seems to be going on with the computer? Maybe it is something we can help you out with, so that you do not need to place a return or exchange.

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 40
Registered: ‎10-31-2013

Re: Faulty desktop return

@bobberuchi, I believe the 2080ti graphics card is faulty. I occasionally get purple horizontal lines on my monitor. It also won't display resolutions higher than 1024x768. I've tried on two different monitors. GeForce experience keeps making update the same drivers for the card.

@Fey-BBY, I'll send you a PM shortly
Emerging Expert
Posts: 6,242
Registered: ‎02-25-2013

Re: Faulty desktop return

Thats what went wrong on my computer.  Though it was a much earlier GPU.

 

Try going outside of the GeForce.  go into the device manager and replace the driver there.  

 

I had an issue with my AMD at work when we upgraded to Windows 10.  I manually replaced the driver.

 

GeForce Experience has caused some issues for me in the past.  I uninstalled it and went and got the newest version.

 

That resolution thing does not sound good. 

 

What brand and model of monitor are you hooking up.  I doubt if the monitor is the issue.  What are you hooking the monitor up with?  Have you tried a different cable or connection

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Emerging Expert
Posts: 6,242
Registered: ‎02-25-2013

Re: Faulty desktop return

Have you tried it with a USB C connection?

 

DisplayPort connection?

 

That card certainly supports much higher than your getting. 

 

another thought.  Could be your cable layout.  make sure your cable is not running over the top of or near your power supply or any other powered devices.  Also running near speakers.   Magnetic field interference.

 

Puling at strings here but simple things worth trying. I know I sometimes get interferene on my radio at work from my monitors. 

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.