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Posts: 1
Registered: ‎05-13-2019

False advertising

I bought a new jeep and have been looking to upgrade the stereo.  I got several quotes from local shops and went into 2 Best Buy stores.   I was told it was easiest to schedule on line appts.  Thought I found a better deal than my other quotes when I found the stereo I was looking for at  My top feature was a detachable face.   Ordered everything on the web site and drove an hour out of my area last Saturday, early morning.  My order was there and the installer did a good and fast job.  As I was leaving I asked him how to remove the faceplate.  He told me that it is not a detachable face.  I pulled up my order and showed the installer it clearly shows "detachable face plate" in the specs on line.  He said that the information Best Buy is advertising on that model was wrong and if I wanted, he would uninstall it later that week becuase he was full that day.  I called the 800 number, explained what happened and they told me to call the store manager.  Spoke to the store manager and he said a tech would have to call me back and tell me if there were any other products with that face style.  Two call later and no response still!!!! 

I am now stuck with a stereo that sounds great, but not detachable and worried every day that it isn't stolen out of my car.  Was planning on upgrading the speakers and amp, but definately not at Best Buy if I can't count on there product information!  

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Registered: ‎01-03-2013

Re: False advertising

Hello, Caligrl925, 


Welcome to the forum and thank you for choosing to upgrade your stereo with us! It's great to hear you were able to find a stereo that suits your needs and get it installed. It sounds like everything went well until you learned the face plate doesn't detach as you expected. This is an easy security measure to utilize, so I can understand why you would be upset to find out after it's already been installed that it's not available on the unit as you imagined. We do our best to ensure the information on our site is accurate, though errors can occur. For more details, please feel welcome to review our Terms and Conditions


With that said, I'm glad to hear you spoke with a store manager regarding this experience, though I'm sorry if you haven't received the follow up as promised. I would like to take a closer look at this experience with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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