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Posts: 1
Registered: ‎12-10-2020

False advertising

How does one go about getting to acknowledge they have made an error in their advertising without having to go so far as filing an FTC complaint???

The site is offering a promotion that is not being honored by customer service due to error on site. Site says "Apple Sales Event" entitles customer to "get a watchband (a $49 value) with ANY Apple Watch," but offer not available if purchasing Apple Watch Series 5 (definitely qualifies as ANY Apple Watch). Offer details exclude only clearance and open-box items, but Customer service claims absence of Apple Watch Series 5 from "Shop this offer" page excludes particular watch (SKU #5706673) from the promotion. I have tried to explain that it appears that Apple Watch Series 5 items were simply left off the "shop this offer" page in error, otherwise the sale should have been written "get a watchband (a $49 value) with SELECT Apple Watch," but I have been unable to get resolution. If the promotion is not honored for ANY watch not specifically excluded, as clearly stated, this is false advertising and needs to be remedied!

I have always trusted Best Buy for most of my tech needs (long history with elite & elite plus status depending on the year) but the inability to honor a simple promotion is leaving me seriously doubting...

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: False advertising

Welcome, Akorth55,


Thank you for taking the time to visit our community forums. I appreciate you taking the time to write to us and letting us know about this promotion. It certainly does sound strange to see that you encountered difficulty in making this purchase and I would be glad to provide some additional details on how to get help.


We try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. You can learn more here,


With that said, I would like to make sure the appropriate teams are notified this so we can take a closer look. I will need some additional information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Link to promotion


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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