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Posts: 3
Registered: ‎11-28-2022

False advertisement

I purchased a laptop yesterday, a ZenBook 14" OLED, you can find it as:
ASUS - Zenbook 14" 2.8K OLED Laptop - Intel Evo Platform - 12th Gen Core i5 Processor - 8GB Memory - 256GB SSD - Ponder Blue.

It reads in the overview- "Perfect visual experience from the 14” 16:10 2.8K OLED HDR NanoEdge touchscreen"

So of course, I bought it thinking it would have touchscreen, well, it doesn't, I thought there was a problem with my device but searching on the computer I didn't find any settings that said it had touchscreen.
I looked the model on the official website and it says "non touch screen."

I was a little disappointed for the false advertisement.

Posts: 229
Topics: 12
Kudos: 37
Solutions: 18
Registered: ‎11-08-2021

Re: False advertisement

Hello, plllma.


Thank you for joining us here on the Community Forums!  We are happy to have you here with us. I do wish the  circumstances were happier ones. Getting a laptop should be exciting, so I can imagine what it was like to discover that it was missing a feature you were hoping for. I would be happy to take a look.


Please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. Thanks!




April|Social Media Specialist | Best Buy® Corporate
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