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New Member
Posts: 4
Registered: ‎05-14-2019

False Advertising

On May 14, 2019 The Best Buy website advertised an IPad Pro SKU 5902523 Model MQEY2LL/A. The full retail listed was $779 and it was offered at $279!($500 off) with a 2 year data plan with your choice of provider at $10/month. I began placing the order which allowed me to purchase 1 at a time. After entering the order I received a response that none were available for shipping. I called my store who said there were none available for several states away. I called 1-800 Best Buy and was told - ThereAre None Anywhere. She apologized and said she would email me when back in stock. I asked for someone else and was transferred to Online Sales. After a lot of review he said it’s an old model totally outsold and will never return to stock. He was going to remove it from the website. After noticing that the Q and A section questions were a year old, it appears Best Buy left this extremely good IPad advertisement up on their website long after this product was known to be unavailable. I asked that they sell me a comparable IPad at similar price and was told they do not sell Apple products over the phone. I will contact a store manager tomorrow for resolution.
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Recognized Member
Posts: 209
Registered: ‎09-03-2018

Re: False Advertising

There likely won't be a "resolution" as you are not actually out anything.

New Member
Posts: 4
Registered: ‎05-14-2019

Re: False Advertising

Bait and Switch is illegal.
Posts: 5,616
Topics: 63
Kudos: 526
Solutions: 325
Registered: ‎12-23-2016

Re: False Advertising

Hi, Junebag,

 

Welcome to the Best Buy Community forums.  Thanks for getting in touch with us about this. I’m sorry that you couldn’t get that order placed.

 

I checked into it, and that iPad is only available for store pickup. That means that the iPad is only available in select stores across the country. If that iPad is in stock at even a single store, the listing will be left up for customers in that area.

 

We can’t see full stock across all stores, so the person you spoke with on the phone may have been mistaken when telling you that we don’t have any of those iPads anywhere. If it turns out they were correct, that listing should be removed. As noted here, we do our best to have the most accurate information available on our site, but sometimes errors will occur.

 

We would not be able to sell you an alternate model of iPad at the cost of this iPad, as the promotion is limited to this model.

 

If there’s anything else I can help you out with, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-14-2019

Re: False Advertising

Thanks for your reply Kyle.  

 

Online sales determined last night that the IPAD was NOT AVAILABLE ANYWHERE IN THE COUNTRY FOR SHIPPING OR ON SITE PURCHASE.  NOWHERE IN THE COUNTRY.  He said he was pulling the false ad off your website last night.  

 

The model number is NOT EVEN AVAILABLE ANYMORE.  You do not have the product, you haven't had it for quite awhile, and you are advertising an excellent sale.  That is illegal.   Call it Bait and Switch or whatever you prefer, but you have NO COMPARABLE ITEM AT THE PRICE AS TO WHAT YOU ADVERTISED.  

 

I will contact my store and ask for an equivalent purchase. If the manager does not handle it for me, I am not going away. 

 

Thanks. 

 

 

Posts: 5,616
Topics: 63
Kudos: 526
Solutions: 325
Registered: ‎12-23-2016

Re: False Advertising

Hi, Junebag,

 

I’m afraid that the person you spoke with last night was mistaken about that. I apologize for them not providing accurate information.

 

If you click on “update location” and plug in the ZIP code 80019, for example, you’ll see that we have that iPad available in that area.

If you have any other questions, please let me know

Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-14-2019

Re: False Advertising

Which store?
Posts: 5,616
Topics: 63
Kudos: 526
Solutions: 325
Registered: ‎12-23-2016

Re: False Advertising

Hi, Junebag,

 

It looks like the store in Aurora, Colorado.

Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!