04-18-2020 02:05 AM
04-28-2020 01:55 PM
Good afternoon, Documatic,
Welcome to our forums, albeit under such unfortunate circumstances. My apologies for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect.
As it sounds like you’re aware, our ability to modify your order after it’s been placed can vary, depending on the item. Generally speaking, we’ll have about a 30 minute window, as outlined in our How to Change Shipping or Pickup Options After an Order Has Been Placed Help Center article.
If you’re still in need of assistance regarding this order, I’ll be happy to take a closer look and offer any assistance I can. For me to do so, I’ll ask that you send me a private message with:
To send me this information privately, you’ll want to use the blue “Private Message” button in my signature.