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Posts: 1
Registered: ‎04-18-2020

Failed delivery and interception and bad customer service

When I made my purchase online I didn’t realize my shipping address was an old address ( not my default address that was correct). Had to use chat to get a hold of customer service rep due to length of phone calls. Was told they were going to intercept package. Got shipping info finally and it was still wrong. Contacted carrier to try that route... request was in... was told they would have to contact Best Buy. I could also contact Best Buy to speed the process. Contacted Best Buy again... was told everything was taken care of. End of day package was delivered but not to me. Tried to contact Best Buy again. Had to call this time as chat was closed. When I finally got through after an hour... it wasn’t a customer service person but someone in sales. Absolute waste of time. Have to try tomorrow to see if Best Buy can make this right. Very doubtful.
Posts: 3,973
Topics: 35
Kudos: 361
Solutions: 236
Registered: ‎11-29-2016

Re: Failed delivery and interception and bad customer service

Good afternoon, Documatic,


Welcome to our forums, albeit under such unfortunate circumstances.  My apologies for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 


As it sounds like you’re aware, our ability to modify your order after it’s been placed can vary, depending on the item.  Generally speaking, we’ll have about a 30 minute window, as outlined in our How to Change Shipping or Pickup Options After an Order Has Been Placed Help Center article. 


If you’re still in need of assistance regarding this order, I’ll be happy to take a closer look and offer any assistance I can.  For me to do so, I’ll ask that you send me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


To send me this information privately, you’ll want to use the blue “Private Message” button in my signature.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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