Add Product

Search Results:

New Member
Posts: 1
Registered: ‎01-24-2022
Accepted Solution

Failed authorization and then no gift card refund

We placed one order with gift cards, which failed authorization, so we canceled to try again, but nothing was ever refunded. Customer service can't help. We tried them 6 times. Best Buy straight up robbed us. Can anyone help?
Posts: 220
Topics: 7
Kudos: 45
Solutions: 26
Registered: ‎11-08-2021

Re: Failed authorization and then no gift card refund

Welcome to our forums!  


I'll be happy to take a closer look into this matter and assist in any way that I can.  However, I'm hoping you can provide me with a few pieces of additional information before I am able to do so.  If you could use the blue "Private Message" button in my signature to send me:

  • Your first and last name
  • Your phone number
  • Your email address


This should be enough for me to begin my research, and hopefully get you the assistance that you are looking for.  


Allison S|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or