BestBuy.com

[Teamsatin]

We placed one order with gift cards, which failed authorization, so we canceled to try again, but nothing was ever refunded. Customer service can't help. We tried them 6 times. Best Buy straight up robbed us. Can anyone help?

[AllisonS-BBY Social Media Specialist · Accepted solution]

Welcome to our forums!  

I'll be happy to take a closer look into this matter and assist in any way that I can.  However, I'm hoping you can provide me with a few pieces of additional information before I am able to do so.  If you could use the blue "Private Message" button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance that you are looking for.