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Posts: 1
Registered: ‎11-08-2017

Failed Authorization - PayPal

Why am I getting a failed authorization when I am using PayPal as a payment method? My PayPal account already shows payment being deducted.

This is a second order I had to create because my first order got cancelled after too many failed attempts to update my payment method. I tried using a credit card and a debit card. My bank account shows a deduction and credit so obviously an authorization did go through.
Emerging Expert
Posts: 6,270
Registered: ‎02-25-2013

Re: Failed Authorization - PayPal

You should reach out to PayPal and inquire of them why they are declining a payment to Best Buy.


As a business owner my main goal is to make money. Same as Best Buy. I have on a number of occasions had PayPay payments refused by PayPal when performing the authorization. 


Sometimes it is a setting in your PayPal profile.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 1,722
Topics: 45
Kudos: 227
Solutions: 85
Registered: ‎10-19-2017

Re: Failed Authorization - PayPal

Hello tblaobear31,

Thanks for joining the Best Buy forum community!  We’re happy to have you here though I wish you had joined under better circumstances.  A failed authorization is always annoying when it happens.  I’ve had it happen to me before and it was just baffling at first.

There can be many reason a payment wouldn’t authorize.  As bobberuchi mentioned, there could be an issue with the settings on your PayPal profile or there could be another issue on their end that you may have to contact them to resolve.  Other common reasons for a failed authorization can be as simple as funds not being available, or accidentally entering in non-matching information when you place an order, such as the billing address you enter not matching what PayPal would report for your correct billing address. 

When you have an issue with failed authorization it is always best to first check the little stuff that could be entered incorrectly, move to making sure the funds are in the account you’re entering, and then contacting the group associated with your form of payment, such as PayPal or a credit card company, or bank.  If everything checks out in those areas, reach out to us so we can look into the order further. Sometimes customers can have orders cancel due to limits on product quantity or something else could be happening. 

If you still aren’t able to place an order after checking with PayPal, please feel free to contact me so I can take a look at your order on our end to see if I can assist.  If you would like me to do that, please send me the order #, your phone number, and your billing address so I can look into the matter more closely.  Send that information in a private message by clicking on the blue, “private message” button in my signature.  


Thank you so much for reaching out to us!

Kayla|Social Media Specialist | Best Buy® Corporate
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