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Posts: 1
Registered: ‎12-06-2021

Failed Authorization Gift Card Query

[ Edited ]


I attempted to place an order for a refrigerator online and my order number was {removed per forum guidelines}.

For some reason, there was a failed authorization and the order was cancelled. I used 10 gift cards for the purchase. However, 6 of the gift cards were not refunded and now show a $0 balance. Each of these 6 gift cards originally had $45 on them.

As a result, I am now missing $270 in gift cards This is unacceptable. I am requesting that these refunds be restored or that I can be sent another gift card with this balance.

I attempted to have this resolved at store #585 in Pittsburgh. They too saw that 6 of the gift cards were not refunded but were unable to resolve the issue of the missing funds.

Thank you,
Gregory {removed per forum guidelines}

Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Failed Authorization Gift Card Query

Hello, Gregory.

We appreciate that you’ve registered to join our Community Forums. With gift cards being in major use for the holiday season, this shouldn’t be your experience, and we want to help with getting this resolved for you. Would you share with us your full name, phone and email address privately by selecting the blue button that is located near my signature, please?

We hope to hear from you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
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