12-04-2020 04:24 PM
Hi - I ordered a Bose - SoundLink Color Portable Bluetooth Speaker II in white in November when the item was on sale for $79.99. I received a notification on November 24th that the item was supposed to arrive and now, nearly 2 weeks later it still hasn't. I contacted support earlier in the week and despite it having already been over a week since I recieved the "out for delivery" email I was told to wait another day. I waited 2 and still no item. I contact Best Buy support via chat today and after an hour long chat session was told that the item in the original color I ordered is not in stock so they can not reship, they can also not reship the same item in a different color (which I said would be fine by me), AND there is no way for them to issue a refund and allow me to order the same item in a different color at the original purchase price (with the item listed at $129.99 now it is not an insignificant difference). I do not stand by companies who do not stand by their customers. This is the least customer centric set of policies I have encountered and unless it can somehow be resolved so that I can get the item I ordered at the price I ordered it for (nothing crazy here) I will no longer be choosing Best Buy for any of my purchases moving forward.
12-08-2020 10:47 AM
Hi, tfforster, and welcome to our online community!
Thank you for reaching out on our forum for support. I can imagine you were excited to receive your speaker, especially after getting it for such a great price. I hate to hear your item never arrived, and you've had difficulty getting support with this order since. I'm happy to do what I can to help.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,