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New Member
Posts: 2
Registered: ‎11-30-2022

FAILED REFUND

I need help to make my purchase this Black Friday but your system canceled the purchase due to a billing problem but the refund never arrived in my bank account.
Please I need the money.

Posts: 71
Topics: 0
Kudos: 2
Solutions: 4
Registered: ‎12-07-2021

Re: FAILED REFUND

Hello AntraxSec,

 

Thank you for reaching out to us here on our Forums page, although I do wish it was under better circumstances. We never want to make it difficult to shop with us, and I'd be happy to take a closer look at your situation to not only see what caused the cancelation, but where the refund is. If you could please send me a private message including your full name, phone number, email, and order number. I would love to look further into a solution for you today? 

AlbynAnn|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-30-2022

Re: FAILED REFUND

I answered you privately
Please help