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Posts: 1
Registered: ‎10-27-2017

Experience with bestbuy.com order purchase

[ Edited ]

Hi Team,

 

I tried to place 3 orders today with a different shipping address and different billing address. All 3 got canceled today. 

 

1st Order: Got a text from bank as a fraud alert and the transaction declined. Then an email from bestbuy stating we're unable to process your payment. I logged in and cleared the payment once again. Order got auto canceled.

 

2nd Order: Order placed and within 5mins order is auto canceled.

 

3rd Order: Changed the credit card and placed the order.Got a text from bank as a fraud alert and the transaction declined. Then an email from bestbuy stating we're unable to process your payment. I logged in and cleared the payment once again. Order got auto canceled.

 

4th Order: Changed the billing and shipping address to be the same and checked out using visa checkout. This worked fine....

 

5th Order: Shipping address and billing address are same as Order 1,2,3 and checked out using visa checkout. Order got auto canceled after a min of placing the order....

 

It has been a very bad experience thru out...I reached out to a chat agent who told me to retry using different cards but never could I get a satisfactory answer on the root cause...

 

Please reach out to me to get more info so that this sort of issue isnt repeated for any other customer or atleast I can know what is wrong in all of these orders...

 

Regards

Krishna {removed per forum guidelines}

Posts: 3,203
Topics: 49
Kudos: 224
Solutions: 172
Registered: ‎08-21-2017

Re: Experience with bestbuy.com order purchase

Hello Krishna-

 

Thank you for registering to our Best Buy Forums and letting us know about this issue. I am sorry to hear you had so much difficulty placing an order on BestBuy.com. We work hard to make online ordering quick and easy. I am happy to see that you were able to get your order completed so we could get that iPad Pro on the way. I'm happy to help explain what happened.

 

When a charge is declined due to fraud a hold is placed on your account that will not allow orders to be processed. Since the fraudulent charge was cleared this was removed and you were able to complete your order. It can take some time for that hold to be removed which is why you could not instantly make another order.

 

I will be sure to log your feedback here at our Corporate Office so we can continue to improve our online ordering experience. Please let me know if you have any other questions or concerns, I am happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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