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New Member
Posts: 6
Registered: ‎07-23-2019

Experience with Bestbuy store pickup

I just want to say I am very dissapointed with how Bestbuy handled my package. My item was an store pickup order. The item was brought to BestBuy multiple times, but they refused to accept the item delivery. The Label showed my name as the receiver and not BestBuy, so BestBuy refused to take my item. Because all of this, my item was send back to the sender. The item is sold out all over the place and now I have to wait until it will be restocked again for god knows how long. I asked BestBuy to make the item go back to the right address and they said that because it was already send back to the sender, the item cannot go back.

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Emerging Expert
Posts: 6,164
Registered: ‎02-25-2013

Re: Experience with Bestbuy store pickup

So let me get this right.  You ordered something online and set it for delivery and you used your Best Buy store as the delivery address.

 

In Store pick up means you select In Store Pick up as the option and it is put on a truck in the central warehouse and shipped to the store. You then get notified that it is ready for pick up.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 6
Registered: ‎07-23-2019

Re: Experience with Bestbuy store pickup

Yes, it was a store pickup, but the label used had incorrect information.
Emerging Expert
Posts: 6,164
Registered: ‎02-25-2013

Re: Experience with Bestbuy store pickup

How did you get access to a label?

 

In store pick up does not generate a shipping label for you

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 6
Registered: ‎07-23-2019

Re: Experience with Bestbuy store pickup

I was told by ups that the label was incorrect which made the item be send to the wrong address. The UPS delivery driver was looking for me specifically to sign the item. It was a weird situation.
Emerging Expert
Posts: 6,164
Registered: ‎02-25-2013

Re: Experience with Bestbuy store pickup

What I am trying to get at was did you order it as ship to store for store pick up and you put the stores address down as the shipping address and your name?

 

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 5,633
Topics: 63
Kudos: 528
Solutions: 326
Registered: ‎12-23-2016

Re: Experience with Bestbuy store pickup

Hi, ChristosG,

 

Welcome back tot he forums and thank you for reaching out to us about this. I see that you also sent in a private message regarding this to us. 

 

I will shortly be following up with you by replying tot hat message to go over the details on this.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎07-23-2019

Re: Experience with Bestbuy store pickup

It was just a regular store pickup.

New Member
Posts: 6
Registered: ‎07-23-2019

Re: Experience with Bestbuy store pickup

I just posted my experience for doing a regular store pickup. It was suppose to come to BestBuy, BestBuy scans the arrived item and I get notified to pick it up. I have already canceled my order.