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Posts: 2
Registered: ‎01-20-2022

Expedited shipping I paid extra for is delayed



I'll quickly start by saying I love shopping with Best Buy and have never had any issues!


I recently placed an order that gave me an expedited shipping option for $35.90 to have it delivered by Thursday 1/20/2021 and a free shipping option to have it delivered by Friday 1/21/2021. I chose and paid for the expedited option to have it delivered on Thursday 1/20/2021.


I would like to get a refund for the $35.90 since it did not arrive on the date that I paid extra and shipping would have been free to arrive on the new expected date.


I can provide the order number as well.


Thank you so much! Again, I like shopping with you guys!

Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Expedited shipping I paid extra for is delayed

Hello, ahunter916, and welcome to our online community!


Thank you for posting on our forums regarding your experience. Having carrier delays is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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