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New Member
Posts: 4
Registered: ‎03-24-2019

Expedited Shipping

I placed a order on March 23,2019 at a local bestbuy store. I payed for expedited shipping and my order has yet to be shipped it states it’s still in preparation. My item was supposed to be delivered today, I’m unsure if it will even be shipped out today. Will my order make it to my house on time or will I be credited the money I spent on shipping.
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Registered: ‎11-10-2008

Re: Expedited Shipping

I am not sure, but from what I understand Weekend delivery is not available from the shipping options I've seen on many items. So since the shipping did not take place on the weekend it would take affect starting Monday.

 

This is what the shipping said on the Best Buy page:

 

You can see each product's estimated arrival date on the product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. Same Day Delivery is available in select areas and ZIP codes Sunday–Saturday, excluding holidays. Same Day Delivery orders must be placed before 3 p.m. local time (Sunday order deadline is 2 p.m.); orders placed after the deadline will be delivered the next day..

 

So I am not sure what is going on here. I suppose that same day shipping has the exception to the rule and your items are delivered weekday since there is no UPS or Fed Ex on Saturdays?

 

The same day service is used in partnership with another company from what I did some research on.

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New Member
Posts: 4
Registered: ‎03-24-2019

Re: Expedited Shipping

I understand what you’re saying but I ordered in the store and the man at the store stated the package would be delivered on Sunday March 24. I’m concerned because I spent $6 extra for shipping if the package was never going to be delivered today then he shouldn’t have stated it was not should the tracker on the Best Buy page.
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Registered: ‎04-18-2017

Re: Expedited Shipping

Hello, Niteari.

 

Thank you for your message and I am sorry to hear of the frustration this situation has caused. If you would like to send a private message via the option next to my signature and include your order number, name, phone number, and email address, I would be happy to look into this for you.

 

Thank you!

Alison|Social Media Specialist | Best Buy® Corporate
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