12-16-2020 08:19 PM
I had purchased an item on 12/06/20 and had paid an extra 11.98$ for shipping to get here faster and was expected by 12/10/20 and then I got an email saying it was delayed until today 12/16/20 and I was wondering if I could get a refund for the extra shipping fees I paid for. Thank you.
12-18-2020 05:12 PM
Hi there, renejr123,
Thank you for taking the time to stop by our community forums. I know how important it is receive a package when expected, especially at this time of year. I appreciate you letting us know about your recent experience.
We work with all of our shipping partners to provide accurate shipping estimates. With that said, many carriers are experiencing delays due to a larger volume of packages during the holiday season.
I'd be glad to take a closer look at this order to see why this was delayed. I will need some more information to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.