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Posts: 1
Registered: ‎12-20-2011

Everytime I have to reset password to sign in

I don't know what is happening, but everytime I would like to log in it says my password is wrong. Then I have to reset my password and it will automatically sign in after resetting. But, if I log out and try to log in again it will say that my password is wrong, even if I just got a new one. If I try to log in using Google Account it will show an "unable to sign in" message the I will need to reset my password again in order to get in. Can you check what is happening to my account?

Thanks.

Posts: 1,501
Topics: 4
Kudos: 154
Solutions: 84
Registered: ‎10-19-2017

Re: Everytime I have to reset password to sign in

Hey, gabrielmilho,

 

Welcome to the forums! Thanks for visiting us. This problem you're encountering does, however, sound quite annoying. I'd like to take a look at your account and see if I notice anything that can be fixed, if that's alright. Would you be able to send me a private message that contains the following?

 

-Name

-Email

-Phone number

 

Best,

 

 

 

 

Luke|Social Media Specialist | Best Buy® Corporate
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